Shipping & Returns - Aleaxiafanny

At Aleaxiafanny, we strive to provide our customers with an excellent shopping experience, from browsing to the moment your sunglasses arrive at your door. We understand that timely delivery and hassle-free returns are vital to your satisfaction, and we are here to make the process as smooth as possible.

Shipping Policy

1. Order Processing Time Once you place an order with Aleaxiafanny, it typically takes between 1-3 business days for us to process and dispatch your order. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Methods & Delivery Times We offer a variety of shipping options to ensure you get your sunglasses as quickly as possible. These options include standard shipping, expedited shipping, and express delivery.

• Standard Shipping: Estimated delivery time is 7-10 business days.
• Expedited Shipping: Estimated delivery time is 4-6 business days.
• Express Shipping: Estimated delivery time is 1-3 business days.

Shipping times may vary depending on the destination country or region, as well as external factors such as holidays or shipping carrier delays.

3. Shipping Costs Shipping costs are calculated at checkout based on your shipping address and the weight of the items in your order. For orders over a certain amount, we offer free shipping within specific regions.

4. Tracking Your Order Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier’s website.

5. International Shipping We proudly ship worldwide! International shipping times and costs will vary based on the destination country. Please be aware that customers are responsible for any customs duties, taxes, or other charges incurred when shipping internationally.

Return and Exchange Policy

At Aleaxiafanny, we want you to be completely satisfied with your purchase. If you are not happy with your sunglasses, we offer a straightforward return and exchange process.

1. Return Window You have 30 days from the date of delivery to return your sunglasses for a full refund or exchange. After this period, returns will not be accepted.

2. Eligibility for Returns To be eligible for a return, the sunglasses must be unused, undamaged, and in the original packaging with all tags attached. If the product is damaged, defective, or not as described, we will offer a full refund or a replacement.

3. How to Return or Exchange an Item To initiate a return or exchange, please contact our customer service team at helpteam@aleaxiafanny.com with your order number and the reason for your return. Our team will guide you through the return process and provide a return shipping label if applicable.

4. Refund Process Once we receive your returned sunglasses, we will inspect them to ensure they meet the return eligibility criteria. If everything checks out, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account.

5. Non-Returnable Items For hygiene reasons, we do not accept returns on certain products, including customized sunglasses or items that have been worn or used.